All RMA inquiries should be sent to firstname.lastname@example.org.
In order to receive a valid Newgen RMA number, please follow the procedures below:
- Fill in everything in the Newgen RMA request form (excel) that you should have received from a Newgen representative
- Send the RMA request form to above email address (email@example.com)
- Then you will receive a valid Newgen RMA number
When you ship an RMA case/package, please follow the procedures below:
- Mark package/shipment with Newgen RMA number
- Package/shipment should include customer receipts for all defect units
- Unbroken packages will not be approved as valid RMA unit/units
- Attach commercial invoice to the shipment that proves you bought the goods from us (only for customers outside EU)
If above routines are not followed Newgen has the right to return/decline the unit/units and these units will there for not be credited.